No. Every account starts on the Free plan. Add the widget, take real calls, and upgrade from Billing when you need more agents or calls.
Choose a plan in Billing. An upgrade takes effect as soon as your payment is confirmed. A downgrade applies straight away; if you have more agents than the new plan allows, the most recently added ones are switched off until you upgrade again.
When you reach your monthly call limit, new calls wait until the next month or until you upgrade. Each call also ends when it reaches your plan’s maximum length, so check that limit if your calls run long.
Everyone currently waiting in your queue or on a call. It isn’t a total — it only counts who is there right now.
You pay once for twelve months at a lower price than paying monthly. The saving is shown next to the Yearly switch above.
You can cancel any time in Billing, and your plan stays active until the end of the period you’ve paid for. Paid plans have a 30-day money-back guarantee — request a refund from Billing within 30 days of paying.